Terms & Conditions

Sugar Free Please

Terms & Conditions

DELIVERY

 

Products are sent out Mon- Fri. Products are normally shipped within 3 business days unless specified otherwise in the item description. If there are any delays we will contact you and advise your new dispatch date.

 

Please check your delivery address carefully! You are responsible for the cost to resend a parcel that is returned because of an incorrect address.

 

DAMAGED GOODS
 

Although we ensure all goods leave us in perfect condition, if goods are found to be defective in any way, Sugar Free Please! must be notified within two working days of receipt of goods.


Sugar Free Please! will assist in making claims for freight damage but is unable to help if the correct procedure is not followed on receipt of goods. Claims for damage to freight during transit will not be considered by freight carriers if consignment notes are signed as received in good condition. Any goods being delivered in an unsatisfactory condition should be signed as such and not accepted. You must either check the goods on receipt, or sign as ‘subject to check’.

Sugar Free Please! cannot make claims for:
a. Missing freight if the consignment note is not signed by the customer.
b. Damages to freight during transit if consignment notes are signed as received in good condition.


Claims must be made to Sugar Free Please! within 48 hours or two working days of receipt of goods. This can be verbal but must be followed in writing within two days.

 

RETURNS
 

If you are not 100% satisfied with your purchase, please return goods in their original condition and packaging and an explanatory note, within 3 days of receipt. The full purchase price, excluding packaging and delivery cost, will be credited or refunded at our discretion. We can't give refunds if you just don't like the product! If you have any problems, send us an email.